Terms of Service

These Terms of Service (the “Terms”) govern your use of ezpila, a queue management service for businesses (the “Service”). By creating an account, inviting a staff member, or using the Service in any way, you agree to these Terms on behalf of yourself and the business you represent (“you”). If you do not agree, please do not use the Service.

We write these Terms in plain language on purpose. Where a section is summarised, the summary is part of the agreement, not a substitute for it.

1. Who may use ezpila

You must be at least 18 years old and able to enter a binding contract. If you use the Service for a business, you confirm that you are authorised to bind that business. The Service is built for businesses operating in the Philippines; you are responsible for confirming it is lawful to use where you operate.

2. Your account and your team

Sign-in is handled by our identity provider. You are responsible for keeping your credentials confidential and for everything done under your account. Each business gets an organisation in ezpila, and the owner may invite manager and assistant seats. You are responsible for the people you invite, including their access to customer information.

Tell us promptly at support@ezpila.com if you believe an account has been compromised.

3. Customer data you collect

When a customer joins one of your queues, they may give a name, a mobile number, or similar details. That information belongs to you and your customers, not to us. We process it only to run the Service for you.

You are the personal information controller for the customer data you collect through ezpila, and we act as your personal information processor within the meaning of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). You agree to:

• collect only the customer details your queue genuinely needs;
• tell your customers what you collect and why, where required;
• use the Service only for legitimate queueing and service delivery, never for unsolicited marketing to people who did not consent; and
• comply with the Data Privacy Act and its implementing rules.

Our own handling of data is described in the Privacy Policy, which forms part of these Terms.

4. Acceptable use

You agree not to:

• use the Service for anything unlawful, deceptive, or harmful;
• attempt to access another business’s organisation, tickets, or customers, or to probe, scan, or test our systems without written permission;
• interfere with the Service, including through automated flooding of the public join endpoints or circumvention of rate limits;
• resell, sublicense, or white-label the Service without our written agreement;
• upload content that infringes someone’s rights or that you have no right to share.

We may suspend an account that puts other users, our infrastructure, or people’s personal data at risk. Where it is safe and lawful to do so, we will tell you first.

5. Plans, limits, and billing

The Service is offered in tiers. The free tier is free for as long as we offer it. Paid tiers are billed in Philippine peso, in advance, for the period you choose, and renew automatically until cancelled. Prices shown on the pricing page at the time of purchase apply.

• Limits. Each tier has limits on customers per day, queues, branches, staff seats, and history retention. We enforce these in the product. Passing a limit does not silently stop your line: you are given room above the nominal cap and asked to upgrade.
• Changes. You may upgrade at any time, effective immediately. Downgrades take effect at the end of the current period and may reduce what your plan allows.
• Cancellation and refunds. You may cancel at any time and keep access until the end of the paid period. Fees already paid are non-refundable except where Philippine consumer law requires otherwise.
• Price changes. We will give at least 30 days’ notice before a price increase affects your renewal. If you do not accept it, cancel before the renewal date.
• Taxes. Prices exclude any tax we are required to collect, which will be added where applicable.

6. Availability, offline mode, and support

We work hard to keep the Service available and we designed it to keep working when your connection does not: tickets can be issued and called offline, then sync when you are back online. Even so, the Service is provided on an “as available” basis. We do not promise uninterrupted access, and we may perform maintenance, occasionally without notice.

Offline mode stores data on the device you are using. If that device is lost, wiped, or has its browser storage cleared before syncing, data held only on it may be unrecoverable.

Support is provided by email at support@ezpila.com. We aim to respond within two business days.

7. Your content and our service

You keep all rights to your business information, your queues, and your customer data. You grant us a limited licence to host, process, transmit, and display that content solely to operate and improve the Service for you.

We keep all rights to the Service itself, including the software, design, and the ezpila name and marks. These Terms do not transfer any of those rights to you.

If you send us feedback or ideas, we may use them without obligation to you. We appreciate them.

8. Exporting and deleting your data

You may ask us for a copy of your business’s data, or ask us to delete it, by writing to privacy@ezpila.com. When you close an account we delete or anonymise its data within 30 days, except where we must keep records to comply with the law, resolve a dispute, or enforce these Terms. Backups are purged on their normal rotation.

9. Third parties

The Service depends on providers for authentication, hosting, and database infrastructure. Their handling of data is covered in the Privacy Policy. We are not responsible for third-party websites or services you choose to connect to.

10. Disclaimers

Except as expressly stated in these Terms and to the fullest extent permitted by law, the Service is provided “as is” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that wait-time estimates will be accurate — they are estimates based on your own service history.

Nothing in these Terms limits rights you have under the Consumer Act of the Philippines or other mandatory law.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total liability arising out of or relating to the Service in any 12-month period will not exceed the greater of the amount you paid us for the Service in that period, or one thousand Philippine pesos (₱1,000).

12. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your use of the Service in breach of these Terms or of applicable law, including claims by your customers about how you collected or used their personal information.

13. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate an account that materially breaches these Terms, that creates legal risk for us or other users, or that has been inactive on a free plan for an extended period, after reasonable notice where practical.

14. Changes to these Terms

We may update these Terms as the Service evolves. When we make a material change we will update the effective date above and, for account holders, give notice in the product or by email before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules. The parties will try in good faith to resolve any dispute informally first — write to support@ezpila.com. If that fails, the courts of the Philippines will have exclusive jurisdiction.

16. General

These Terms, together with the Privacy Policy, are the entire agreement between us about the Service. If any provision is held unenforceable, the rest remains in force. Our not enforcing a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor in connection with a merger or sale of the business.

17. Contact

Questions about these Terms are welcome at support@ezpila.com. Notices to you may be sent to the email on your account.